Information for Lodging Guests

Thank you for choosing Garnet Hill Lodge.  Please find below a summary of safety measures, procedures and general information for our lodging guests. Please feel free to contact us at (518) 251-2444 with any questions.

Welcome to Garnet Hill Lodge

We want to welcome you to our Lodge and hope that you enjoy your stay.  Garnet Hill is and always will be a mountain retreat, where outdoor activities are the highlight of your stay.  Now more than ever, Garnet Hill Lodge is the place to go to enjoy a fantastic, safe and revitalizing time.  Some information regarding your stay is provided below.  We do ask that guests observe the instructions regarding COVID-19 on the signage we have posted, especially in The Log House.  Please follow the arrows posted in the Loghouse that are designed to create one way flow of guests on the stairs and second floor hallways.

Mandatory Quarantines

Please note that New York State is currently requiring a mandatory 2-week quarantine for visitors from certain states.  Please refer to the New York State Website for more information and a list of affected states.  This mandatory quarantine must be completed prior to your stay at Garnet Hill Lodge.

Safety Measures

We have many new safety measures in place and will continue to follow safety regulations recommended by federal, state and local authorities.  Your safety and well-being are our top priority.  An update on our safety measures include but are not limited to:

• Taking more care than ever to clean the property and sanitize high touch areas
• Providing hand sanitizing stations
• All team members wearing masks for their safety and the safety of our guests

We ask each guest to maintain distancing of 6 feet from other guests and employees and to wear a mask in public areas.

Check ins/Checkouts

• Garnet Hill Lodge is implementing as much of a “touchless” check in/check out procedure as possible.  Room balances will be paid in full prior to arrival.  Incidentals can be charged to rooms along with meals.  The credit card that is on file will be used to pay for any additional services added to a room bill.  

• Check in & Check out will be at our Front Desk adjacent to the Lobby.  One person at a time will be permitted at the Front Desk.
• Room keys and guest information will be given to guests at Check in.  All guest room keys are sanitized before being handed to a guest.
• Keys should be returned to the box provided at the Front Desk.

Housekeeping

We assure you we are using the best industry level sanitizing methods to clean each room and in particular the high touch surfaces.  For your and our employee’s safety your room will not be refreshed each day.  If you wish fresh towels and wash cloths, place used towels and wash cloths in the laundry bag provided in your room and leave your dirty towels outside your door.  Fresh towels will be packaged and placed at your door in a new laundry bag.

Breakfast

• Breakfast is served between 8:00 and 10:00 a.m. 
• Please go to the Hostess Station under the tent on the front lawn of the Log House to be seated.  Your server will explain the menu, take your order and serve you.
• Masks are required until you are seated at your table. 

Other Meals

• Lunch is available from our Outdoor Center.  You can order either online at:  www.garnet-hill.com, OR by calling 518-251-2150 OR  by table side service, under the tent.  All orders can be paid for by credit card at the time of order or can be charged to your room.  The credit card we have on file will be used for this purpose. Lunch is available from 12:00 noon to 3:00 p.m., daily.
• Dinner is also available from the Outdoor Center.   Please follow the same procedure outlined above.  All orders must be paid for by credit card at the time of order or can be charged to your room.  The credit card we have on file will be used for this purpose.  Dinner is available Sunday through Thursday, 4:00 p.m. to 8.00 p.m.; Saturday & Sunday, 4:00 p.m. to 9:00 p.m.
• Our regular dinner menu is available 7 nights a week at the Outdoor Center.  In addition to our regular menu, a weekly Friday night Clambake and Saturday night BBQ will be available on the front lawn of The Log House.  Reservations will NOT be accepted.  Seating will be on a first come/first served basis.

Emergency Contact Information

In case of an emergency, please contact our on-site staff person, Patrick Murray.  His residence is located just behind our main lodge, the Log House.  His phone number is 518-409-2020. 

Outdoor Activities

Hiking trail information and all equipment for biking, canoeing, kayaking and paddle boarding is available at our Outdoor Center, telephone 518-251-2150.

• Mountain bikes can be reserved ahead of time by calling the Outdoor Center
• Paddles for canoes, kayaks & paddle board are picked up and returned to the Outdoor Center
• Hiking trail information and maps are available at the Outdoor Center
• All equipment will be sanitized before and after each use

Office Hours

Presently, our Front Desk hours are 9:00 a.m. to 4:00 p.m. If you have any questions prior to or after these hours, please call our Outdoor Center at 518-251-2150 or contact our Caretaker, Patrick Murray, at 518-409-2020.